And the introduction of the catchily-named Optimism Prism. Positivity served.

Earn less to be paid more. It sounds like a PPI reclaim advert, but read on.

“That’s quite enough, thank you”

On both counts.

This story is my favourite story of my career.

A short story I don’t like telling about insurance, with a longer story about football in the middle.

Shared with permission. Sandra’s story and her progress through the loss of her husband.